If money has just moved
Send no more money. Contact the official fraud team at your bank, wallet or card provider immediately and ask whether the recipient account can be frozen.
Build an evidence packet
- Exact URL, app-store publisher and mirrors
- Account ID, KYC requests and complete chat export
- Transaction ID, recipient, time, amount and currency
- Original files for every screenshot; do not crop the evidence copy
Complaint sequence in Nepal
- Ask the operator for an internal complaint number; do not make another deposit.
- Open a fraud or dispute case with the bank or wallet.
- For online financial fraud, use the Nepal Police Cyber Bureau format.
- Track complaints about regulated Nepal payment providers through the NRB grievance system.
A user review, forum post or our red signal is not itself a legal finding for police. Submit your original evidence.